The Need

A mid-size government needed to build the capability of staff transitioning into management roles.

The Challenge

The agency required managers to respond and lead through disruption and change, including leading through large scale physical, economic, performance, and cultural challenges. Their workforce was geographically dispersed throughout Australia and worked in a highly regulated operational environment.

The Solution

Wisdom partnered with the agency to co-design a fit for purpose solution that was flexible and designed to support the diverse nature of the workforce and its operational environment.

Wisdom used its co-design process, which incorporates UX and design thinking principles, to uncover organisational and participant needs, generate insights, examine challenges, explore solutions, and understand the culture, strategic framework, policies & procedures and workflows of the agency and how it related to the role of emerging leaders.

Participant engagement and workplace relevance were central to the solution. Run during the COVID-19 pandemic, the learning solution sought to replicate the best of the traditional “training” experience while providing opportunities for flexibility, innovation, social distancing, and enhanced health safety.

The subsequent program included the following features:

Dynamic facilitator led digital workshops

2 day face to face intensive immersive workshop

One on one executive coaching

Structured inclusion of agency personnel through mentoring and guest speaking

Integrating accredited learning – participants who successfully completed the program achieved 75% completion of Certificate IV in Leadership and Management.

The Impact

44%

increase in participants the understanding of the clients operating environment

55%

increase in participants level of understanding of their role and responsibilities managing risk within the organisation

54%

increase in participants level of confidence in their ability to effectively manage both high performance and underperformance in the team

44%

increase in participants the understanding of the clients operating environment

55%

increase in participants level of understanding of their role and responsibilities managing risk within the organisation

54%

increase in participants level of confidence in their ability to effectively manage both high performance and underperformance in the team

Feedback

“The content was tailored/focused to [our] needs. It was wonderful having an [agency] mentor there to provide specific context.”

“I’ve completed many courses over my career, and this was by far the most enjoyable. I looked forward to each session and was engaged the entire time. Highly recommend this course to be run again.”

“[The] quality of materials and experience of the Wisdom facilitators were outstanding.“

“As a mentor on the course it was refreshing to see very well structured, practicable, relatable course content complimented by facilitators delivery methodology.”

“The assessments were realistic, useful and practical. Timely feedback was always provided by the course facilitators following each activity.”

“The assessments were realistic, useful and practical. Timely feedback was always provided by the course facilitators following each activity.”

Are we right for you?

Committed organisation, willing to invest in people, want to create change, long-term partnerships, bespoke/tailored programs

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