A Gambling Contact Officer (GCO) is the main point of contact for patrons and staff for gambling issues. Each licensee of a gambling facility must have at least one GCO who can be contacted when required, even if they’re not at the facility. GCOs must have completed an approved GCO training program in the last three years to start or continue in that role. They must also complete an approved GCO annual training session every 12 months.
GCOs must attend at least one approved training session each year to continue being a GCO. This training must be relevant to the GCO role and increase their knowledge of gambling harm.
Course details
This 4 hour session is held face-to-face at an external venue. You will receive all course materials on the day and be provided with continuous tea and coffee as well as morning tea. Please ensure you provide dietary requirements within the enrolment form or contact Wisdom Learning directly.
Upon completion of this session you will receive a Certificate of Attendance via email. You will then be required to provide this PDF certificate to your venue manager / supervisor to keep as a record for compliance purposes. An ACT Gambling and Racing Commission representative will always be in attendance, to answer any questions if required.
If your preferred training session is fully booked, you can register for the waitlist and you will be notified of places should they become available.
Learning Outcomes
- Understand the public health approach to gambling harm prevention
- Identify the signs of gambling harm
- Key GCO obligations relating to gambling harm
- How and when to appropriately assist patrons who show signs of gambling harm
- Current resources available to assist a patron
If you are registering on behalf of someone else, please ensure each individual registration uses a different email address. Alternatively, please email us for bulk enrolments.
If you wish to cancel your booking or transfer to another date please email service@wisdomlearning.com.au or call 02 6257 8588 at least 10 days before session date.
For more information on Gambling harm prevention and
Code of Practice please go to the
ACT Gambling and Racing Commission. This training session is for GCOs, for senior management and board training please contact the Gambling and Harm Prevention Team.
