PSP40416 Certificate IV in Government Investigations
Program Overview
The NDIS Quality and Safeguards Commission (The Commission) PSP40416 Certificate IV in Government Regulatory activities (Regulatory Compliance) is current and contemporary to the dynamic and complex environment of modern investigative practice.
This program is designed to upskill and provide regulators with a deep understanding of their complex work environment. It will allow learners to adapt, understand and respond to government policy and emerging trends as well as prepare them for changes to their current operating environment.
The program will also equip regulators with the skills and knowledge to contribute most effectively to joint agency taskforces and regulatory activities.
The program will upskill regulators across key development areas including:
Applying best practice in regulatory activities within the Commonwealth Government investigations framework.
Initiating and planning regulatory activities within the Commission using contemporary best practice methodology and strategies.
Conducting regulatory activities within the Commission applying applicable powers, processes and procedures.
Working with partner agencies to achieve operational and judicial outcomes.
Applying reflective practice in regulatory activities in a cycle of continuous improvement achieved through reflection, review, quality assurance and feedback.
Finalising regulatory activities including the preparation of reports
Program Benefits
The Certificate IV in Government Investigations (Regulatory Compliance) PSP40416 will provide regulators in the Commission with the opportunity to:
Examine the operating context in which the Commission conducts regulatory activities including the legal and regulatory framework.
Learn and directly apply contemporary skills and concepts within their role.
Use critical thinking skills when conducting regulatory activities.
Directly improve workplace practices through using ‘real world’ examples in activities and assessments.
Develop transferable skills applicable within all government environments.
Share experiences and knowledge with other participants, building key relationships (acknowledging the diversity in skills and experience within the Commission).
Enhance their emotional intelligence and strategic thinking skills, applying them to enhance their investigative mindset.
Learn from experienced facilitators who will share their public sector management and government regulatory activities experience and expertise, and work closely with participants to develop their skills and achieve their qualification.
Achieve a nationally recognized qualification.
This program will develop contemporary investigation capability within the Commission in four key areas:
Foundations of Government Regulation
Foundations of government regulatory activities
Understanding and applying powers
Developing investigative mindset and thinking critically about regulatory activities
Criminal vs Administrative Investigations
Ethical conduct for regulators
Defensible decision making
Working with clients
Regulatory Best Practice
Initiating & Planning regulatory activities
Drafting allegations and Elements of an offence
Accessing specialist skills
Rules of Evidence
Procedural fairness
Conducting regulatory activities
Foundations of investigative interviewing and Interviewing techniques
Interviewing witnesses & complainants
Witness and victim engagement
Conduct Regulatory Activities
Situational awareness, looking after yourself and others and Workplace Health and Safety responsibilities in regulatory activities
De-escalation techniques
Disclosure
Risk identification and management in regulatory activities
Exhibit and evidence management
Interviewing respondents and producing formal records of interviews
Finalise Regulatory Activities
Producing recommendations and reports
Reviewing your investigation
Continuous learning cycle
Quality Assurance
Improving client compliance – educate and engage
The Certificate IV in Government Regulatory activities (PSP40416) is facilitated in 4 blocks. The Program will be delivered in fortnightly digital workshops via MS Teams as well as face-to-face workshops in Block 2 and 4 of the program. Participants will be expected to engage in study and workplace activities in addition to the facilitated workshops to complete the requirements of the qualification.
Assessments will need to be completed during each block – some in workshop time, some in your own time, as negotiated with your manager. You will also undertake Observation assessments, these will be scheduled with either your program facilitator or a Wisdom learning Assessor.
The program takes place over approximately 6 months, the schedule for the program will be provided to you in an accompanying email and available on via your learning portal.
It is critical that learners are available to participate in all elements of the program.
Recognition of existing qualifications & Prior Learning
Any requests for recognition of prior learning will need to be directed to Wisdom learning for review in conjunction with the program facilitator and the Commission.
Delivery Model
The qualification will apply accelerated learning techniques using the Wisdom Way Learning Model.
The Wisdom Way learning model includes:
Digital Workshops: Interactive facilitator led sessions (not e-learning) that enables structured learning of key program content. Digital workshops recreate the face-to-face Wisdom learning experience using a range of facilitation techniques and engagement tools. Digital platforms will also be used to engage participants at regular intervals throughout the program in informal and formal workshops. All digital workshops will be conducted using MS Teams, recorded, and available for learners to review.
Face-to-Face Workshop: Components of the program will be delivered during face-to-face workshops. This will allow participants to undertake activities best suited to face-to-face interaction, including observational assessments and group-work.
Learning Support Sessions: Facilitator led sessions throughout the program which can be tailored to the needs of the participants. These sessions can be used to support assessment tasks, clarify information covered during the workshops, introduce topical issues that arise between workshops or engage in discussion with the participants on topics of their choice relating to the program.
Break-out rooms will provide an opportunity for participants to engage with a facilitator one on one if required or for small groups who want assistance to engage with the facilitator.
myWisdom: The myWisdom online learning space provides participants with the opportunity to access resources, complete/upload assessment tasks, undertake learning activities, collaborate and reflect throughout the duration of the program.
Networking & knowledge sharing: Participants in the program will enhance learning through sharing knowledge, experience and resources within and outside the workshops. Participants will be encouraged and supported to network outside of the classroom to augment learning and knowledge sharing and the development of sustainable networks and collaborative professional relationships.
Readings & other resources: Participants will be provided with resources that underpin learning and provide the depth and breadth of the program’s content. Readings and resources will reflect contemporary theories, models, best practice guidelines and leading practice.
Workplace tasks & activities: Participants will undertake a range of practical tasks and activities relevant to the Commission and their own workplace. These tasks and activities will form many of the
assessment requirements for the program.
Attendance
This program includes assessment and learning activities built into all workshops and learner contributions during workshops will directly impact assessment. This is because direct observation will be one kind of evidence gathered in support of learner competencies. For this reason, non-attendance or partial attendance, may require that additional assessment activities be completed in order that competency requirements are met.
Working with others and assisting them as a member of a group is one way of demonstrating some of the required skills and knowledge for this program. We urge you to take opportunities to demonstrate your competency; constructive communication and collaboration is part of what is being assessed in this program.
Participant collaboration
Most assessments in this program will be submitted individually. Where the assessment is to be completed in a group context, detailed instructions on the formation of the group, the number of participants in the group and the roles and responsibilities for group members will be recorded on the assessment task, where necessary, and/or according to the guidelines stipulated by the trainer/assessor.
Assessment of group work and participant collaboration will reflect an appropriate depth and breadth and be typically observed by an assessor and may be accompanied by a signed statement that all members of the group contributed to completion of the assessment.
Learning resources
Wisdom will provide a range of learning resources for use during and between of the workshops. Resources typically include, but are not limited to:
Pre-enrolment and commencement resources/materials and support as required.
Online information on program requirements, assessment guidelines, program schedule, appeals and complaints procedure and learning outcomes.
Access to myWisdom: Wisdom’s online learning portal for assessments, digital resources, copies of PowerPoint presentations, links to relevant websites, and workplace tools and templates.
Availability of trainers to work one on one to identify additional learning needs and the provision of additional resources and/or activities to supplement learning.
Access to units of competency assessed in the course.
In class assessment and learning support materials.
Extra readings and resources from relevant publications and program fact sheets.
Self-assessment and observation tools.
What assessments are required in this program?
This program will involve a range of assessment methods and approaches in response to your individual and organisational learning requirements, involving core assessments as part of the relevant units of competency; additional tasks and exercises. During this program you will undertake assessment of some Units of Competency individually, and some will be clustered.
Your facilitators will provide you with detailed individual assessment tasks throughout the program. These tasks will contain detailed instructions and information on the assessment process and the range and conditions of the assessment.
While this process can evolve in response to your achievements, assessment requirements will be transparent, and participants will be guided through activities in a manner that upholds the normal principles of assessment and evidence rules.
Due dates will be determined in a transparent, supportive manner to ensure you are given the opportunity to complete the program work in the best possible and most constructive learning setting.
Program facilitators
This program will be facilitated by or co-facilitated by a team of trainers, facilitators and assessors to ensure the right blend of skills is achieved when delivering the qualification.
Your primary facilitator for this program is Rebecca Cameron. From time to time, other Wisdom facilitators may deliver or co-deliver sessions, depending on the specific requirements of the content.
As your primary facilitator Rebecca’s role is to help learners succeed. Please feel free to contact her at any time through the Wisdom office on 6257 8588 or Service@wisdomlearning.com.au
Qualification
The program has been designed to meet the needs of all investigative areas within the Commission and includes the following fifteen units of competency:
Core Units
Elective Units
Upon successful completion of the program by meeting the assessment requirements for above competencies, Wisdom Learning will issue participants with a nationally recognised qualification for the
PSP40416 Certificate IV in Government Investigations (Regulatory Compliance).
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