The Services Australia Managing Investigations Program (PSP50416 Diploma of Government Investigations) is designed to build and develop the skills and knowledge required to coordinate multiple investigations, including leading and managing investigative teams, in a government or regulatory compliance environment. The program will upskill senior members who are managing investigations across key development areas including:
Leading and managing teams of investigators within the Commonwealth Government investigations framework
Planning and managing across multiple investigations and teams, including Services Australia personnel and partner agencies
Liaising across key partner and stakeholder departments and agencies in the pursuit of operational and judicial outcomes
Planning, allocating and reporting on investigation resources
Quality assuring investigations
Supporting investigators with coaching and mentoring
Making defensible decisions in the context of leading and managing investigations
Building a culture of professional performance across investigations teams
Supporting continuous improvement through review and evaluation of investigations processes and practices.
The Services Australia Managing Investigations Program (PSP50416 Diploma of Government Investigations) will provide senior members who are managing investigations in the agency with the opportunity to:
Develop skills to enhance and build their public service leadership and management skills, and their career in managing government investigations
Learn and directly apply contemporary leadership, management and investigative theories and concepts within their role
Enhance their emotional intelligence and strategic thinking skills, applying them to enhance their investigative and leadership mindsets
Directly improve workplace practices through using ‘real world’ examples in activities and assessments
Develop transferable skills applicable within all government environments
Share experiences and knowledge with other participants, building key relationships
Develop coaching and mentoring skills
Provide coaching and mentoring to an investigator completing the Investigator Development Program (IDP) at the same time
Learn from experienced facilitators who will share their public sector management, law enforcement and government investigations experience and expertise, and work closely with participants to develop their skills and achieve their qualification
Hear from guest presenters who have expertise in investigations management and supporting investigations with specialist capability
Achieve a nationally recognised qualification.
This Program will develop Services Australia’s senior members who are managing investigations in three key skill areas including:
Emotionally Intelligent Leadership
Contemporary best practice
Promote ethical conduct
Personal and team resilience
Developing workplans
Managing Performance
Coaching and mentoring in the workplace
Giving and receiving feedback
Dealing with emotionally sensitive situations (eg victim interactions)
Best Practice in Leading Investigations
Strategic and critical thinking
Ethics for senior members who are managing investigations
Legislative and regulatory frameworks
Transitioning from practitioner to manager
Leading and managing investigative teams
Problem solving and strategic thinking
Exercising judgment
Dealing with ambiguity and complexity
Analytical skills
Leading and coaching others in producing high quality investigative documents
Evaluating investigations
Contributing to improvements in investigations systems and practices
Reflective practice
Applied Operational Leadership
Investigative best practice
Legislative and regulatory frameworks
Communicating with influence
High performing investigative teams
Working with partner agencies
Managing remote teams
Allocating and coordinating resources
Defensible decisions for managers
Ethical practice
Continuous improvement.
The Services Australia Managing Investigations Program (PS50416 Diploma of Government Investigations) is facilitated in 3 blocks consisting of face-to-face and digital workshop sessions via MS Teams. Participants will be expected to engage in study and workplace activities in addition to the facilitated workshops to complete the requirements of the qualification.
Assessments will need to be completed during each block – some in workshop time, some in your own time, as negotiated with your supervisor.
The program takes place over 12 months, the schedule for the program will be available pending further confirmation between Services Australia & Wisdom Learning. It is critical that participants are available to participate in all elements of the program.
The Services Australia Managing Investigations Program (PS50416 Diploma of Government Investigations) will apply accelerated learning techniques using the Wisdom Way Learning Model, represented in the diagram. The Wisdom Way learning model includes:
Digital Workshops: Interactive facilitator led sessions (not e-learning) that enables structured learning of key program content. Digital workshops recreate the face-to-face Wisdom learning experience using a range of facilitation techniques and engagement tools. Digital platforms will also be used to engage participants at regular intervals throughout the program in informal and formal workshops. All digital workshops will be conducted using MS Teams.
Learning Support Sessions: Facilitator led sessions throughout the program which can be tailored to the needs of the participants. These sessions can be used to support assessment tasks, clarify information covered during the workshops, introduce topical issues that arise between workshops or engage in discussion with the participants on topics of their choice relating to the program. Break-out rooms will provide an opportunity for participants to engage with a facilitator one on one if required or for small groups who want assistance to engage with the facilitator.
myWisdom: The myWisdom online learning space provides participants with the opportunity to access resources, complete/upload assessment tasks, undertake learning activities, collaborate and reflect throughout the duration of the program.
Networking & knowledge sharing: Participants in the program will enhance learning through sharing knowledge, experience, and resources within and outside the workshops. Participants will be encouraged and supported to network outside of the classroom to augment learning and knowledge sharing and the development of sustainable networks and collaborative professional relationships.
Readings & other resources: Participants will be provided with resources that underpin learning and provide the depth and breadth of the program’s content. Readings and resources will reflect contemporary theories, models, best practice guidelines and leading practice.
Workplace tasks & activities: Participants will undertake a range of practical tasks and activities relevant to the Services Australia and their own workplace. These tasks and activities will form many of the assessment requirements for the program.
Attendance
This program includes assessment and learning activities built into all workshops and your contributions during workshops will directly impact on your assessment. This is because direct observation will be one kind of evidence gathered in support of your competencies. For this reason, non-attendance or partial attendance, may require that additional assessment activities be completed in order that competency requirements are met.
Working with others and assisting them as a member of a group is one way of demonstrating some of the required skills and knowledge for this program. We urge you to take opportunities to demonstrate your competency; constructive communication and collaboration is part of what is being assessed in this program.
Participant collaboration
Most assessments in this program will be submitted individually. Where the assessment is to be completed in a group context, detailed instructions on the formation of the group, the number of participants in the group and the roles and responsibilities for group members will be recorded on the assessment task, where necessary, and/or according to the guidelines stipulated by the trainer/assessor.
Assessment of group work and participant collaboration will reflect an appropriate depth and breadth and be typically observed by an assessor and may be accompanied by a signed statement that all members of the group contributed to completion of the assessment.
Wisdom will provide a range of learning resources for use during and between of the workshops. Resources typically include, but are not limited to:
Pre-enrolment and commencement resources/materials and support as required
Online information on program requirements, assessment guidelines, program schedule, appeals and complaints procedure and learning outcomes
Access to myWisdom: Wisdom’s online learning portal for assessments, digital resources, copies of PowerPoint presentations, links to relevant websites, and workplace tools and templates
Availability of trainers to work one on one to identify additional learning needs and the provision of additional resources and/or activities to supplement learning
Access to units of competency assessed in the course
In class assessment and learning support materials
Extra readings and resources from relevant publications and program fact sheets
Self-assessment and observation tools.
This program will involve a range of assessment methods and approaches in response to your individual and organisational learning requirements, involving core assessments as part of the relevant units of competency, additional tasks and exercises. During this program you will undertake assessment of some Units of Competency individually, and some will be clustered.
Your facilitator/s will provide you with detailed individual assessment tasks throughout the program. These tasks will contain detailed instructions and information on the assessment process and the range and conditions of the assessment.
While this process can evolve in response to your achievements, assessment requirements will be transparent, and participants will be guided through activities in a manner that upholds the normal principles of assessment and evidence rules.
Due dates will be determined in a transparent, supportive manner to ensure you are given the opportunity to complete the program work in the best possible and most constructive learning setting.
This program will be facilitated by or co-facilitated by a team of trainers, facilitators and assessors to ensure the right blend of skills is achieved when delivering the qualification.
Your primary facilitator for this program is Kylie Flower. From time to time, other Wisdom facilitators may deliver or co-deliver sessions, depending on the specific requirements of the content.
As your primary facilitator Kylie’s role is to help you succeed. Please feel free to contact them at any time through the Wisdom office on 6257 8588.
The program has been designed to meet the needs of all investigative areas within Services Australia and includes the following eleven units of competency:
Core Units:
PSPREG021 - Coordinate investigation processes
PSPREG026 - Review and evaluate investigations
PSPLEG007 - Promote compliance with legislation in the public sector
PSPINV004 - Conduct an investigation
PSPETH003 - Promote the values and ethos of public service
Elective Units:
BSBWHS411 - Implement and monitor WHS policies, procedures and programs
BSBPEF502 - Develop and use emotional intelligence
PSPGEN101 - Use complex workplace communication strategies
BSBCRT511 - Develop critical thinking in others
PSPFRU013 - Anticipate and detect possible fraud activity
BSBTWK502 - Manage team effectiveness
Upon successful completion of the program by meeting the assessment requirements for above competencies, Wisdom Learning will issue participants with a nationally recognised qualification for the PSP50416 Diploma of Government Investigations.
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