Diploma of Government Investigations NDIA

Diploma of Government Investigations

Program Overview 

The NDIA Fraud and Investigation training program (PSP50416 Diploma of Government Investigations) is designed to build and develop the skills and knowledge required to coordinate multiple investigations, including leading and managing investigative teams, in a government or regulatory compliance environment.
The program will upskill senior members who are managing investigations across key development areas including:  

  • Leading and managing teams of investigators within the Commonwealth Government investigations framework  
  • Planning and managing across multiple investigations and teams 
  • Liaising across key partner and stakeholder departments and agencies in the pursuit of operational and judicial outcomes  
  • Planning, allocating and reporting on investigation resources  
  • Quality assuring investigations  
  • Supporting investigators with coaching and mentoring  
  • Making defensible decisions in the context of leading and managing investigations  
  • Building a culture of professional performance across investigations teams  
  • Supporting continuous improvement through review and evaluation of investigations processes and practices.  
 

Program Benefits 

The NDIA Fraud and Investigation training program (PSP50416 Diploma of Government Investigations)  will provide senior members who are managing investigations in the agency with the opportunity to:  

  • Develop skills to enhance and build their public service leadership and management skills, and their career in managing government investigations  
  • Learn and directly apply contemporary leadership, management and investigative theories and concepts within their role  
  • Enhance their emotional intelligence and strategic thinking skills, applying them to enhance their investigative and leadership mindsets  
  • Directly improve workplace practices through using ‘real world’ examples in activities and assessments  
  • Develop transferable skills applicable within all government environments  
  • Share experiences and knowledge with other participants, building key relationships  
  • Develop coaching and mentoring skills  
  • Provide coaching and mentoring to an investigator completing the Certificate IV of Government Investigations (PSP40416)
  • Learn from experienced facilitators who will share their public sector management, law enforcement and government investigations experience and expertise, and work closely with participants to develop their skills and achieve their qualification  
  • Achieve a nationally recognised qualification.  
 

Skill areas   

This Program will develop NDIA’s senior members who are managing investigations in three key skill areas including:   

Emotionally Intelligent Leadership

  • Contemporary best practice  
  • Promote ethical conduct 
  • Personal and team resilience  
  • Developing workplans   
  • Managing Performance  
  • Coaching and mentoring in the workplace  
  • Giving and receiving feedback   
  • Dealing with emotionally sensitive situations (eg victim interactions)  

Best Practice in Leading Investigations  
  • Strategic and critical thinking 
  • Ethics for senior members who are managing investigations  
  • Legislative and regulatory frameworks  
  • Transitioning from practitioner to manager  
  • Leading and managing investigative teams  
  • Problem solving and strategic thinking  
  • Exercising judgment  
  • Dealing with ambiguity and complexity 
  • Analytical skills  
  • Leading and coaching others in producing high quality investigative documents  
  • Evaluating investigations  
  • Contributing to improvements in investigations systems and practices  
  • Reflective practice 


Applied Operational Leadership

  • Investigative best practice  
  • Legislative and regulatory frameworks  
  • Communicating with influence  
  • High performing investigative teams  
  • Working with partner agencies  
  • Managing remote teams  
  • Allocating and coordinating resources  
  • Defensible decisions for managers  
  • Ethical practice  
  • Continuous improvement.  
 

Program Structure  

The NDIA Fraud and Investigation training program (PSP50416 Diploma of Government Investigations) is facilitated in 3 blocks consisting of fortnightly digital workshop sessions via MS Teams. Participants will be expected to engage in study and workplace activities in addition to the facilitated workshops to complete the requirements of the qualification.   

Assessments will need to be completed during each block – some in workshop time, some in your own time, as negotiated with your supervisor.  

The program take place over 12 months, the schedule for the program will be available pending further confirmation between NDIA & Wisdom Learning.  

It is critical that participants are available to participate in all elements of the program. 

 

Delivery Model 

The NDIA Fraud and Investigations Training will apply accelerated learning techniques using the Wisdom Way Learning Model, represented in the diagram below.  

 

The Wisdom Way learning model includes: 

Digital Workshops: Interactive facilitator led sessions (not e-learning) that enables structured learning of key program content. Digital workshops recreate the face-to-face Wisdom learning experience using a range of facilitation techniques and engagement tools. Digital platforms will also be used to engage participants at regular intervals throughout the program in informal and formal workshops. All digital workshops will be conducted using MS Teams. 

Learning Support Sessions: Facilitator led sessions throughout the program which can be tailored to the needs of the participants. These sessions can be used to support assessment tasks, clarify information covered during the workshops, introduce topical issues that arise between workshops or engage in discussion with the participants on topics of their choice relating to the program. Break-out rooms will provide an opportunity for participants to engage with a facilitator one on one if required or for small groups who want assistance to engage with the facilitator. 

myWisdom: The myWisdom online learning space provides participants with the opportunity to access resources, complete/upload assessment tasks, undertake learning activities, collaborate, and reflect throughout the duration of the program.  

Networking & knowledge sharing: Participants in the program will enhance learning through sharing knowledge, experience and resources within and outside the workshops. Participants will be encouraged and supported to network outside of the classroom to augment learning and knowledge sharing and the development of sustainable networks and collaborative professional relationships. 

Readings & other resources: Participants will be provided with resources that underpin learning and provide the depth and breadth of the program’s content. Readings and resources will reflect contemporary theories, models, best practice guidelines and leading practice. 

Workplace tasks & activities: Participants will undertake a range of practical tasks and activities relevant to the NDIA and their own workplace. These tasks and activities will form many of the assessment requirements for the program

Attendance  

This program includes assessment and learning activities built into all workshops and your contributions during workshops will directly impact on your assessment. This is because direct observation will be one kind of evidence gathered in support of your competencies. For this reason, non-attendance or partial attendance, may require that additional assessment activities be completed in order that competency requirements are met. 

Working with others and assisting them as a member of a group is one way of demonstrating some of the required skills and knowledge for this program. We urge you to take opportunities to demonstrate your competency; constructive communication and collaboration is part of what is being assessed in this program. 

Participant collaboration 

Most assessments in this program will be submitted individually. Where the assessment is to be completed in a group context, detailed instructions on the formation of the group, the number of participants in the group and the roles and responsibilities for group members will be recorded on the assessment task, where necessary, and/or according to the guidelines stipulated by the trainer/assessor. 

Assessment of group work and participant collaboration will reflect an appropriate depth and breadth and be typically observed by an assessor and may be accompanied by a signed statement that all members of the group contributed to completion of the assessment. 

 

Learning resources 

Wisdom will provide a range of learning resources for use during and between of the workshops. Resources typically include, but are not limited to: 

  • Pre-enrolment and commencement resources/materials and support as required
  • Online information on program requirements, assessment guidelines, program schedule, appeals and complaints procedure and learning outcomes
  • Access to myWisdom: Wisdom’s online learning portal for assessments, digital resources, copies of PowerPoint presentations, links to relevant websites, and workplace tools and templates 
  • Availability of trainers to work one on one to identify additional learning needs and the provision of additional resources and/or activities to supplement learning 
  • Access to units of competency assessed in the course 
  • In class assessment and learning support materials 
  • Extra readings and resources from relevant publications and program fact sheets 
  • Self-assessment and observation tools
 

Assessment requirements

This program will involve a range of assessment methods and approaches in response to your individual and organisational learning requirements, involving core assessments as part of the relevant units of competency; additional tasks and exercises. During this program you will undertake assessment of some Units of Competency individually, and some will be clustered. 

Your facilitator/s will provide you with detailed individual assessment tasks throughout the program. These tasks will contain detailed instructions and information on the assessment process and the range and conditions of the assessment.  

While this process can evolve in response to your achievements, assessment requirements will be transparent, and participants will be guided through activities in a manner that upholds the normal principles of assessment and evidence rules. 

Due dates will be determined in a transparent, supportive manner to ensure you are given the opportunity to complete the program work in the best possible and most constructive learning setting. 

 

Program Facilitators

This program will be facilitated by or co-facilitated by a team of trainers, facilitators and assessors to ensure the right blend of skills is achieved when delivering the qualification. 

Your primary facilitator for this program is Ingrid Tomanovits. From time to time, other Wisdom facilitators may deliver or co-deliver sessions, depending on the specific requirements of the content. 

As your primary facilitator Ingrid’s role is to help you succeed. Please feel free to contact them at any time through the Wisdom office on 6257 8588. 

 

Qualification  

The program has been designed to meet the needs of all investigative areas within the National Disability Insurance Agency and includes the following eleven units of competency:  

Core Units

PSPETH003 Promote the values and ethos of public service 
PSPLEG007 Promote compliance with legislation in the public sector 
PSPINV004 Conduct an investigation 
PSPREG021 Coordinate investigation processes 
PSPREG026 Review and evaluate investigations 

Electives

BSBWHS411 Implement and monitor WHS policies, procedures and programs
PSPFRU003 Communicate fraud control awareness
PSPFRU013 Anticipate and detect possible fraud activity
BSBCRT511 Develop critical thinking in others
BSBTWK502 Manage team effectiveness
PSPPCY014 Support policy implementation 

Upon successful completion of the program by meeting the assessment requirements for above competencies, Wisdom Learning will issue participants with a nationally recognised qualification for the PSP50416 Diploma of Government Investigations. 

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