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About us

Welcome to Wisdom.

Your guide to learning with us: version 17 of the participant guide, in full.

Your guide to learning with us. Everything a participant needs to know before, during and after a Wisdom Learning program, from our commitment to you to fees, privacy, support, complaints and appeals.

In this guide.

Use these links to go straight to the section you need.

Welcome from our CEO.

If this is your first Wisdom Learning experience, welcome. If this is a return to Wisdom Learning for you, welcome back. We love helping people learn and grow.

Our vision at Wisdom Learning is to help people and organisations reach their potential, and our entire focus is on you, our client. We want you to have a very positive Wisdom Learning learning experience, and this guide sets out information to help you.

Our role is to provide you with the support, resources, encouragement and engagement you need to achieve your goals in your learning program. We will work with you throughout your program to ensure you learn, grow and have fun along the way. At Wisdom Learning we believe learning should be fun, rewarding, engaging and motivating. Our role is to help you learn, not to teach you.

Jana Clyde, Chief Executive Officer

Introducing Wisdom Learning.

Wisdom Learning was established in Canberra in 2002 and is a registered training organisation, RTO 88062. We build workforce capability for Australian governments and regulated organisations: tailored capability development and nationally recognised training, designed around the work people do and assessed in it.

  • Our visionTo help people and organisations reach their full potential.
  • Our missionMaking a positive difference to people and organisations by providing learning, facilitation and consulting services focused on achieving our clients’ outcomes.
  • ProfessionalismIn everything we do, setting and maintaining high standards of service.
  • InnovationIn developing creative approaches to meet our clients’ goals.
  • HonestyIn providing advice and in all our services.
  • RespectFor all people.
  • HumilityIn understanding our role with our clients, guiding us to continually learn and improve.

Your experience with Wisdom Learning.

We pride ourselves on providing a high-quality learning experience that is engaging, with a philosophy of demonstrating how learning can be applied in a practical, real-world sense.

Support services

As part of our commitment to quality service, we provide access to the following support services on request: welfare and guidance assistance; language, literacy and numeracy assistance; and health or advocacy assistance. Further details are available from your Wisdom Learning team member or by calling (02) 6257 8588.

Our commitment to you

  • ProfessionalismWe are accessible, supportive and responsive to you. Our systems and processes are recognised as best practice and help us deliver a high-quality service, which we continually improve.
  • InnovationWe tailor our services to your needs and explore future opportunities that will benefit you, using the varied expertise and depth of experience within the Wisdom Learning team.
  • HonestyWe are accountable to you, act honestly in all our dealings with you, and provide advice based on the extensive knowledge and experience of the Wisdom Learning team.
  • RespectWe communicate openly and work collaboratively with you and other service providers. We place the highest importance on developing, nurturing and sustaining our relationship with you, and we recognise and appreciate the value and knowledge you bring.
  • HumilityWe listen, encourage and act on feedback from you.

Your rights and responsibilities.

What you can expect from us as a participant, and what we ask of you in return.

Your rights

  • Be treated fairly and with respect
  • Learn in a safe and supportive environment, free of discrimination and harassment
  • Receive detailed information about your learning program, including assessment and appeal processes
  • Have your work assessed promptly and be given feedback about your progress and results
  • Appeal assessment results in accordance with Wisdom Learning appeal procedures
  • Have your personal records kept private and made available only to authorised users
  • Access support services such as welfare and guidance, and language, literacy and numeracy support

Your responsibilities

  • Treat other participants and Wisdom Learning staff fairly and with respect
  • Behave in a non-discriminatory and non-harassing manner
  • Behave safely and follow the safety standards that apply to the organisation, employer or venue
  • Participate in the learning program and, if applicable, complete assessment tasks by the agreed due date
  • Avoid plagiarism by fully and accurately referencing all direct quotes and sources used in your assessments, and submit only assessments you authored
  • Keep areas tidy, and report any injury or hazard immediately to a Wisdom Learning staff member or workplace or venue supervisor

If you do not meet your responsibilities

You may be asked to change your behaviour or actions, required to remedy your actions, required to leave the workshop, venue or digital space, or excluded from your program, and your employer may be notified for employer-funded programs. Intentional non-referencing or deliberate plagiarism is serious misconduct: you may be asked to resubmit the original assessment response, have a submitted assessment reviewed and resubmitted, your employer may be notified for employer-funded programs, and your course enrolment may be cancelled.

Privacy.

Our privacy policy outlines our commitment to protecting your privacy. We will not disclose any personal information that we gather about our staff or clients to any unauthorised third party. Wisdom Learning is required to release information to government agencies as dictated by our statutory requirements.

If you are attending a program funded by your employer, Wisdom Learning may provide your employer with information about your program, enrolment, attendance and progress.

How your information is collected and used

Under the National Vocational Education and Training Regulator (Data Provision Requirements) Instrument 2020, Wisdom Learning is required by law to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Your personal information, including the personal information contained on your enrolment form, may be used or disclosed by Wisdom Learning for statistical, administrative, regulatory and research purposes.

Wisdom Learning may disclose your personal information for these purposes to third parties, including: your school, if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship; your employer, if you are enrolled in training paid by your employer; Commonwealth and state or territory government departments and authorised agencies; NCVER; organisations conducting student surveys; and researchers.

Personal information disclosed to NCVER may be used or disclosed by NCVER for: populating authenticated VET transcripts; facilitating statistics and research relating to education, including surveys and data linkage; pre-populating RTO student enrolment forms; understanding how the VET market operates, for policy, workforce planning and consumer information; and administering VET, including program administration, regulation, monitoring and evaluation.

You may receive an NCVER student survey, which may be administered by an NCVER employee, agent or third-party contractor. You may opt out of the survey at the time of being contacted. NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols, including those published at ncver.edu.au.

Our learning platform.

myWisdom is our student management system and learning platform, powered by aXcelerate. aXcelerate is AVETMISS compliant, certified to ISO 27001, and has completed a stage 2 audit under the TPES scheme, an extension of ISO 27001, and is recognised as a TPES-accredited service provider by the Commonwealth’s cyber security assurance services. Its products are hosted on AWS infrastructure designed and managed in line with best-practice security standards. All of your enrolment and training activity with Wisdom Learning is securely maintained in myWisdom.

When you start, an online induction module in myWisdom takes you through the information in this guide, including assessment, plagiarism, due dates, your assessor, when your work and results are returned, the records we keep, and how to appeal an assessment result.

Fees, charges and refunds.

How fees work, what is included, the limit on fees paid in advance, and how refunds are handled.

Our commitment to delivery

Wisdom Learning is committed to delivering your learning and development program. If for some reason delivery cannot occur as planned, Wisdom Learning will provide a suitable alternative program or learning approach to achieve the outcomes of the planned program. Our commitment to quality includes ongoing compliance with all regulatory and issuance standards, including all aspects of the national VET Quality Framework.

Fees and charges

Wisdom Learning provides details of the fees and charges for all learning and assessment programs prior to registration. The cost of a Wisdom Learning learning and development program includes all administration fees, materials fees and any other charges. Participants are not required to pay additional fees for Wisdom Learning programs, unless Wisdom Learning is required to provide additional support to assist you to complete your program beyond the scheduled delivery. If you are unsure of the fees and charges involved, or would like more information, call (02) 6257 8588.

Fees paid in advance

Wisdom Learning does not collect fees in advance from individuals of more than $1,500. For an individual enrolling in and paying for a qualification program costing more than $1,500, Wisdom Learning requires an initial payment of $1,500 in advance of the program. Select the Tentative Enrolment option and complete the enrolment process; a Wisdom Learning team member will contact you to arrange payment of the $1,500 deposit and confirm your enrolment. Contact us on (02) 6257 8588 or service@wisdomlearning.com.au if you need help with your enrolment.

Refund policy

Australian Apprentices will be offered, where requested, a refund of tuition fees paid up until two days after the first programmed workshop of their program. Refunds requested by fee-for-service learners are reviewed and determined on a case-by-case basis. Please contact our service team for further information.

Registration confirmation

Wisdom Learning will send a confirmation email after receiving your online registration.

Unique Student Identifier.

The Commonwealth Government introduced the Unique Student Identifier (USI) for the vocational education and training sector. From 1 January 2015, all students undertaking nationally recognised training delivered by a registered training organisation need a USI. A USI is made up of ten numbers and letters and gives you access to an online USI account containing all of your nationally recognised training records and results.

A USI is not compulsory at enrolment, but it must be provided to Wisdom Learning before a qualification or statement of attainment can be issued. You can create your USI online at usi.gov.au. It takes a few minutes, and you need a form of identification, such as a driver licence. The Industry and Skills Council of Ministers has determined a range of exemptions from the USI scheme; where an exemption applies, training organisations can issue qualifications or statements of attainment to students who do not have a USI. More information about exemptions is at usi.gov.au.

Complaints.

We want to continually improve our services for our clients, and we welcome and encourage feedback, both positive and negative. Let us know what you think in person, or email service@wisdomlearning.com.au.

Wisdom Learning strives to provide services and products that exceed our clients’ expectations. We accept that there may be occasions where our clients are not satisfied with services or products within, or outside of, our control and may wish to lodge a complaint. Our complaint handling process is based on the National Complaints Code, the National Code of Good Practice for Responding to Complaints about Vocational Education and Training Quality, and is built on the following principles.

  • FairThe right to be heard and the right to an impartial decision.
  • AccessibleA range of methods to lodge complaints, and a process flexible enough to cater for people with special needs.
  • VisibleThe process for handling complaints is well publicised to clients and staff.
  • ComprehensiveAll genuine complaints are taken seriously and investigated.
  • ResponsiveComplaints are responded to in a timely manner.
  • AccountableComplaints are monitored, actions taken and actions communicated.
  • ConstructiveSolutions are identified and implemented to address the causes of complaints.

In applying these principles, Wisdom Learning will consider complaints as an opportunity to improve and learn; respond to complaints in a timely manner; act on any substantiated complaint; aim to resolve complaints informally where possible; strive to resolve the issue honestly, fairly, respectfully and without bias; and report issues of a legal or criminal nature to the appropriate authorities.

Complaint handling process

  1. Raise it with usInitially, your feedback or complaint may be expressed verbally to a Wisdom Learning team member.
  2. Formal complaintIf you are not satisfied with the response or resolution, put your complaint in writing to the Chief Executive Officer, Jana Clyde, at jana@wisdomlearning.com.au. It is both important and useful to include the outcome or resolution you expect.
  3. Our responseWe provide written acknowledgement of your complaint within two days of receipt, and our written response within two weeks. During the resolution process you are given the opportunity to speak with an appropriate Wisdom Learning staff member, usually an executive; because a formal written process has commenced, our first response will typically be in writing.
  4. Independent mediationIf you are not satisfied with our response, advise us in writing and we will engage an independent party to mediate a resolution. This mediation is arranged within two weeks of receipt of your written notification.
  5. External avenuesYou may also contact the Australian Skills Quality Authority (ASQA) for advice on further action on 1300 701 801 or through its online complaint form at asqa.gov.au. The National Training Complaints Hotline is available online or on 13 38 73, Monday to Friday, 8am to 6pm. Complaints can also be sent to skills@act.gov.au.

Information about qualifications.

What to expect when your program leads to a nationally recognised qualification or units of competency.

Course information

You will be provided with a course outline to help you plan your learning and identify units for which you may wish to apply for recognition of prior learning or credit transfer. If you have not yet received your course outline, or you wish to seek advice about whether the training product is appropriate for your needs, speak to a Wisdom Learning team member or call (02) 6257 8588.

Foundation skills

Foundation skills support learning and workforce participation and apply across a variety of jobs and life contexts. They are sometimes referred to as key skills, core skills, life skills, essential skills, key competencies, necessary skills and transferable skills.

Flexible learning and assessment

We provide flexibility in our learning and assessment processes to cater for individual or organisational needs, and adjustments can be made to the assessment process to allow for the special needs of individuals or organisations. Your Wisdom Learning trainer or assessor will confidentially discuss any special language, literacy or numeracy needs you may have and will adjust learning and assessment strategies to cater for them, while maintaining the validity and rigour of the assessment process.

Supporting you

If you have to put your study on hold due to personal circumstances, our learning consultants will liaise with you to make alternative arrangements. If you are deemed not yet competent after a program has finished and wish to continue to pursue the qualification or competency, Wisdom Learning will negotiate a pathway with you to complete it. This could include individual coaching sessions, assessments or online activities; additional charges may apply.

Recognition of prior learning and credit transfer.

Wisdom Learning encourages recognition of prior learning (RPL), and recognition is available to all participants. The RPL process recognises the skills and knowledge you can currently demonstrate. Your work or life experience or formal study can be recognised through RPL and credit transfer, which can give you advanced standing in your Wisdom Learning program: participants who can demonstrate their competency through an RPL assessment or credit transfer do not have to undertake those components of the training program.

RPL and credit transfer process

  1. Examine the course outlineReview the Wisdom Learning program or course outline and the units of competency for the relevant learning program.
  2. Contact Wisdom LearningBriefly discuss the RPL and credit transfer process and your relevant work or life experience or formal study. This discussion guides you through the process and the assessment requirements.
  3. ApplyApply for RPL using the Wisdom Learning RPL application form.
  4. BriefingAttend a briefing session with a Wisdom Learning assessor, which goes through the RPL assessment or credit transfer process in detail and helps you identify the type, range and quantity of evidence you need to provide for the units of competency you have applied for. You are advised if additional evidence is required.
  5. Evidence and assessmentSupply evidence as discussed and complete additional assessment activities if required. Your evidence is assessed against the units of competency of the relevant training package, the assessment decision is made and feedback is provided.
  6. OutcomeIf you meet the assessment requirements you are granted RPL or credit transfer in your learning program, issued with a statement of attainment, or issued with a qualification, as relevant. As with all Wisdom Learning assessments, you have the right to appeal the assessment decision.

Recognition of existing qualifications

As an RTO, Wisdom Learning recognises all qualifications issued by other RTOs in any state or territory. Any units of competency or qualifications successfully completed with another RTO are recognised by Wisdom Learning as credit transfer, so you do not have to complete any training or undertake any assessment for those units or qualifications as part of your Wisdom Learning program.

Assessment appeals.

Participants can appeal against all Wisdom Learning assessment decisions. This option is communicated clearly by your assessor prior to the commencement of the assessment and is also documented in course materials.

  1. Lodge an appealIf you wish to appeal an assessment, note this in the feedback section of the assessment feedback sheet you are asked to sign.
  2. Review and re-assessmentWisdom Learning’s Chief Executive Officer, or an independent Wisdom Learning assessor, reviews the assessment, contacts you and arranges a re-assessment with a different Wisdom Learning assessor.
  3. Appealing the re-assessmentIf you wish to appeal the re-assessment decision, note this on the feedback sheet you are again asked to sign. The Chief Executive Officer, or an independent Wisdom Learning assessor, reviews the re-assessment and contacts you. On request, a re-assessment by an independent assessor from outside Wisdom Learning is arranged at no cost to you.
  4. External helpThe relevant industry skills body and/or the Australian Skills Quality Authority may be contacted to help resolve the issue.
  5. If you remain dissatisfiedYou will be advised to progress your complaint through the Wisdom Learning complaint process set out above.

Certificates.

Wisdom Learning issues electronic certificates to learners by default; physical certificates can be requested. Wisdom Learning issues an electronic statement of attainment for any single or collective units of competency that do not result in a full qualification, and an electronic qualification testamur when all evidence requirements for the qualification have been fulfilled. For lost certificates, Wisdom Learning issues a replacement qualification testamur or statement of attainment without an additional service charge.

Wisdom Learning Pty Ltd, RTO 88062. Suite 7, Level 3, 40 Blackall Street, Barton ACT 2600. (02) 6257 8588 · service@wisdomlearning.com.au. Welcome to Wisdom, version 17.

Programs on this page are tailored capability development. They are not nationally recognised training unless a qualification or unit code is shown. Nationally recognised training is delivered and assessed by Wisdom Learning Pty Ltd, RTO 88062.

Questions before you start?.

Our Canberra team responds to every enquiry within one business day.

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