Sector: Financial services and superannuation
Financial services training.
Scenario-based programs built around FAR, CPS 230 and the positive duty.
Capability for banks, insurers and superannuation trustees facing rising expectations on accountability, operational resilience, conduct and culture.
Regulators expect culture and conduct to be evidenced.
Policies, frameworks and attestations set the standard. Regulators and boards increasingly want to see that people apply them: that leaders own their accountabilities, issues are escalated early and plans work under pressure.
We build that capability, and the evidence behind it.
- Do accountable leaders understand what they own?
- Are issues escalated early, or late?
- Have your continuity plans been tested with realistic scenarios?
- Do people feel safe to speak up about conduct and risk?
- Are conduct and complaints decisions consistent and well reasoned?
- Is regulatory change landing in day-to-day practice?
- Are you managing psychosocial and harassment risks?
- Can you show the board evidence of capability?
The expectations shaping the sector.
Our programs are built around the obligations your people need to apply.
- Financial Accountability RegimeSets accountability obligations for banks, insurers and superannuation trustees and their accountable persons.
- APRA CPS 230 Operational Risk ManagementRaises expectations for managing operational risk, business continuity and service providers, including testing plans against severe but plausible scenarios.
- The positive dutyEmployers must take reasonable and proportionate measures to eliminate sexual harassment and related conduct.
- Work health and safetyEmployers and other persons conducting a business or undertaking must manage psychosocial hazards, including harassment and poor support.
This is general information, not legal advice.
How we help.
The capability we most often build in this sector. Most programs combine more than one.
Accountable leadership
Leaders who own their accountabilities
- Accountabilities in everyday decisions
- Escalation and speaking up
- Leading culture and conduct
- Leadership pathways and qualifications
Scenarios and exercises
Testing plans before they are needed
- Tabletop exercises for operational disruption
- Severe but plausible scenarios
- Facilitation and evaluation
- Lessons tracked to action
Change and readiness
Landing regulatory and system change
- Change impact and readiness
- Role-based training
- Train-the-trainer
- Adoption measures
Psychological safety
Teams that speak up early
- Speaking up about risk and conduct
- Responding well to bad news
- Leader behaviours that build safety
- Award-winning resilience program
Respect at Work
Meeting the positive duty
- Training for all staff
- Leaders and managers
- People who receive reports
- Linked to your prevention plan
Project and program delivery
Delivering regulatory change programs
- Project and program capability
- Governance and reporting
- BSB40920 Certificate IV in Project Management Practice and BSB50820 Diploma of Project Management
- Built around your methodology
Nationally recognised training
Relevant qualifications.
Nationally recognised qualifications we deliver in this sector, delivered and assessed by Wisdom Learning, RTO 88062, and contextualised to your organisation.
- BSB40520Certificate IV in Leadership and ManagementView qualification
- BSB50420Diploma of Leadership and ManagementView qualification
- BSB40920Certificate IV in Project Management PracticeView qualification
- BSB50820Diploma of Project ManagementView qualification
Delivered and assessed by Wisdom Learning Pty Ltd, RTO 88062.
A taste of how we work.
A short scenario from a program in this sector, to show how practice, decision-making and feedback fit together.
Programs on this page are tailored capability development. They are not nationally recognised training unless a qualification or unit code is shown. Nationally recognised training is delivered and assessed by Wisdom Learning Pty Ltd, RTO 88062.
Questions financial services organisations ask us.
Short answers to the questions organisations ask us about this work. If yours is not here, ask us.
Do you only work with government?
No. Government is our core market, and we also work with regulated organisations where capability carries regulatory, operational or conduct risk.
Can you build programs around our risk and accountability frameworks?
Yes. We design programs around your frameworks, policies and accountabilities, so people practise the decisions they are responsible for.
Can you run scenario exercises for business continuity?
Yes. We design, facilitate and evaluate tabletop exercises using severe but plausible scenarios, and capture lessons your organisation can act on.
Make accountability visible.
Tell us about your obligations and your people, and we will help you design the capability to meet them.
We respond to every enquiry within one business day.