Participant information.

On this page.

Use these links to go straight to the section you need.

• Before you enrol
• Fees and refunds
• Support services
• Your rights and responsibilities
• Feedback and complaints
• Assessment appeals
• Unique Student Identifier
• Recognition of prior learning and credit transfer
• Certificates
• Privacy and keeping you informed

Fees and refunds.

We provide details of the fees and charges for every learning and assessment program before registration. The price of a Wisdom Learning program includes all administration fees, materials and any other charges. You are not required to pay additional fees, unless additional support is needed to help you complete the program beyond the scheduled delivery, which we agree with you first.

Payment terms and refund terms are set out in the Welcome to Wisdom guide and in your Program Outline, both provided before you enrol or pay any fee. Most of our programs are arranged by employers; where your organisation pays, the fee and refund terms are in the agreement with your organisation.

• Fees paid in advanceWe do not collect more than $1,500 in advance from an individual. For a qualification program costing more than $1,500, an initial payment of $1,500 is required before the program starts; choose the Tentative Enrolment option and we will contact you to arrange it.
• RefundsAustralian Apprentices are offered, on request, a refund of tuition fees paid up until two days after the first programmed workshop. Refunds requested by fee-for-service learners are reviewed and decided case by case. Contact our service team for further information.
• If we cannot deliver as plannedWe are committed to delivering your program. If delivery cannot occur as planned, we provide a suitable alternative program or learning approach to achieve the planned outcomes.
• After a program endsIf you are not yet competent and want to continue, we negotiate a pathway to completion with you, such as coaching sessions, further assessment or online activities. Additional charges may apply, and we tell you first.

Your rights and responsibilities.

What you can expect from us, and what we ask of you, from the Welcome to Wisdom guide.

• Your rightsTo be treated fairly and with respect; to learn in a safe, supportive environment free of discrimination and harassment; to receive detailed information about your program, assessment and appeal processes; to have your work assessed promptly with feedback; to appeal assessment results; to have your records kept private; and to access support services.
• Your responsibilitiesTo treat other participants and our staff fairly and with respect; to behave safely and follow the safety standards of the venue; to participate and complete assessment tasks by the agreed date; and to submit only your own work, with sources referenced.
• If responsibilities are not metYou may be asked to change your behaviour, required to leave a session, or excluded from the program, and your employer may be notified for employer-funded programs. Deliberate plagiarism is serious misconduct and may lead to resubmission, review or cancellation of enrolment.

Assessment appeals.

If you believe an assessment decision is wrong or unfair, you can appeal it. The same applies to other decisions by Wisdom Learning or a partner that adversely affect you.

1. Talk to your assessor firstAsk for the assessment decision to be explained. Many concerns are resolved at this point.
2. Lodge an appealNote your appeal in the feedback section of the assessment feedback sheet you are asked to sign, or write to service@wisdomlearning.com.au. Your right to appeal is explained by your assessor before each assessment and documented in your course materials.
3. Review and re-assessmentOur Chief Executive Officer, or an independent Wisdom Learning assessor, reviews the assessment, contacts you, and arranges a re-assessment with a different Wisdom Learning assessor.
4. Second appealIf you wish to appeal the re-assessment decision, note it on the feedback sheet again. The Chief Executive Officer or an independent Wisdom Learning assessor reviews the re-assessment and contacts you. On request, a re-assessment by an independent assessor from outside Wisdom Learning is arranged at no cost to you.
5. External avenuesThe relevant industry skills body or the Australian Skills Quality Authority may be contacted to help resolve the issue. If you remain dissatisfied, you can progress the matter through the complaints process above.

Recognition of prior learning and credit transfer.

We encourage recognition of prior learning (RPL), and it is available to all participants. RPL recognises the skills and knowledge you can currently demonstrate, from work, life experience or formal study, so you do not have to undertake those components of the program. It is an assessment of your evidence against the units of competency, not an automatic conversion of experience into a qualification. Units and qualifications completed with any other registered training organisation in Australia are recognised as credit transfer, with no further training or assessment for those units.

1. Check the course outlineIdentify the units of competency you want recognised.
2. Talk to usA short discussion of the process and your experience or study, to guide you through the requirements.
3. ApplyComplete the Wisdom Learning RPL application form.
4. BriefingA session with an assessor on the evidence you need for the units applied for.
5. Evidence and assessmentSupply your evidence and complete any additional assessment activities. Your evidence is assessed against the units of competency and you receive the decision and feedback.
6. ResultRPL or credit transfer is granted in your program, or a statement of attainment or qualification is issued. You can appeal the decision like any other assessment.

Privacy and keeping you informed.

We do not disclose personal information about participants to any unauthorised third party. Under the National VET Regulator (Data Provision Requirements) Instrument 2020 we are required to collect personal information about you and disclose it to the National Centre for Vocational Education Research (NCVER), and it may be used for statistical, administrative, regulatory and research purposes, including by Commonwealth, state and territory agencies. If your employer funds your program, we may provide your employer with information about your enrolment and progress. Your enrolment and training records are held securely in myWisdom, our student management and learning platform (powered by aXcelerate). Our privacy policy is linked from the foot of every page.

If anything changes that affects your program, including changes to a qualification or to how we operate, we tell you as soon as practicable, through the learning platform, email, text or your facilitator.

Wisdom Learning Pty Ltd, RTO 88062. Suite 7, Level 3, 40 Blackall Street, Barton ACT 2600. service@wisdomlearning.com.au · (02) 6257 8588.