Sector: Health and human services
Health and human services training.
Creating Resilience, LearnX Platinum 2025, with Canberra Health Services.
Leadership, resilience, psychological safety and respectful workplaces for health and human services teams, built around the realities of shifts, rosters and high-stakes work.
People are the safety system.
In health and human services, the quality and safety of care depend on people who can speak up, support each other and recover from hard days.
We build that capability in teams and their leaders, with programs that fit around rosters.
- Do staff feel safe to raise concerns about care?
- Do teams seek help and support each other?
- Are night and weekend teams supported as well as day teams?
- Are new team leaders ready for the role?
- How do teams recover after a difficult event?
- Are workarounds hiding problems?
- Are psychosocial hazards being managed?
- Can you show what changed after training?
The obligations we help you meet.
Our programs support the obligations health and human services employers carry for their people and the people they serve.
- Work health and safetyEmployers must identify and manage psychosocial hazards, such as high demands, poor support, harassment and traumatic events.
- The positive dutyEmployers must take reasonable and proportionate measures to eliminate sexual harassment and related conduct.
- Quality and safety standardsHealth services work to quality and safety standards that depend on teamwork, communication and a culture of speaking up.
- Professional and regulatory obligationsPractitioners and services operate under professional standards and regulatory scrutiny.
This is general information, not legal advice.
How we help.
The capability we most often build in this sector. Most programs combine more than one.
Psychological safety and resilience
Teams that speak up and recover
- Team and leader workshops
- Speaking up and responding well
- Recovering from difficult events
- Built on Creating Resilience
Leadership
Leaders for clinical and operational teams
- Emerging leaders and team leaders
- Performance and wellbeing conversations
- Leading through change
- BSB40520 Certificate IV in Leadership and Management and BSB50420 Diploma of Leadership and Management
Respect at Work
Respectful, safe workplaces
- Training for all staff
- Leaders and managers
- People who receive reports
- Linked to your prevention plan
Capability frameworks
Knowing what capability you have
- Role-based capability frameworks
- Capability needs analysis
- Learning pathways
- Measures for leaders
Change and readiness
New systems and models of care
- Change impact and readiness
- Role-based training around rosters
- Train-the-trainer
- Adoption measures
Complaints and regulatory practice
Decisions that withstand review
- Investigation and decision-making skills
- Interviewing and evidence
- Writing reasons
- PSP40416 Certificate IV in Government Investigations
Evidence
Creating Resilience, with Canberra Health Services.
Wisdom Learning built the Creating Resilience program for intensive care teams at Canberra Health Services. Across nine cohorts, about 98% of participants reported feeling more comfortable reaching out for help, and 99% felt better equipped for setbacks (self-reported).
- ~98%more comfortable reaching out for help (self-reported)
- 99%better equipped for setbacks (self-reported)
- PlatinumLearnX 2025, Health and Safety
A taste of how we work.
A short scenario from a program in this sector, to show how practice, decision-making and feedback fit together.
Nationally recognised training
Relevant qualifications.
Nationally recognised qualifications we deliver in this sector, delivered and assessed by Wisdom Learning, RTO 88062, and contextualised to your organisation.
- BSB40520Certificate IV in Leadership and ManagementView qualification
- BSB50420Diploma of Leadership and ManagementView qualification
Delivered and assessed by Wisdom Learning Pty Ltd, RTO 88062.
Programs on this page are tailored capability development. They are not nationally recognised training unless a qualification or unit code is shown. Nationally recognised training is delivered and assessed by Wisdom Learning Pty Ltd, RTO 88062.
Questions health services ask us.
Short answers to the questions organisations ask us about this work. If yours is not here, ask us.
Do you run psychological safety workshops for health teams?
Yes. Our workshops help teams speak up, seek help and recover from setbacks, and are built on Creating Resilience, our LearnX Platinum 2025 program for intensive care teams.
Can programs fit around rosters and shifts?
Yes. Delivery can be face to face, virtual or blended, and scheduled around rosters, including short sessions for shift-based teams.
Do you work with clinical teams?
Yes. We have designed programs for intensive care teams, built around the realities of clinical work.
Build teams that perform under pressure.
Tell us about your teams and the pressures they face, and we will design a program that fits.
We respond to every enquiry within one business day.